Q: How often do I have to clean a pellet or multi-fuel stove?

A: St. Croix stoves and furnaces require a minimal amount of daily maintenance, which normally consists of dropping the clinker and adding fuel (for a multi-fuel stove), or shaking down ashes and adding fuel (for pellet stove), along with cleaning the glass with a dry paper towel and perhaps dumping the ash pan. It would also be a good idea to operate the heat exchange tube scraper rod on a daily basis. Periodic maintenance and yearly maintenance are spelled out very thoroughly in the operations and maintenance manual supplied with each St. Croix pellet or multi-fuel stove. This information can also be found under resources. You should also remember to run St. Croix pellet or multi-fuel stoves on a high setting for a minimum of 20 to 30 minutes per day. This will help keep the firebox area clean, and help maintain the overall efficiency and performance of the St. Croix pellet or multi-fuel stove. Refer to your Owner’s Manual for more information. Keep in mind the frequency of maintenance may vary depending on the quality of fuel being burned in the multi-fuel or pellet stove.

Q: How do I clean my pellet or multi-fuel stove?

A: Cleaning your pellet or multi-fuel stove is a straightforward process. Again, you’ll want to refer to your Owner’s Manual for more detailed instructions.

Q: Does the glass stay clean during the burning?

A: After a period of time it is very normal for a white or light tan build-up to present itself on the inside glass of the pellet or multi-fuel stove. This should wipe off easily with a dry paper towel. However, if the stove has been run on a low setting for an extended period, this build-up may be more brown in color and a little harder to remove. In addition, long periods of burning your stove on a low setting can cause creosote build-up, so you may want to run your stove on a high setting on a regular basis.

Q: What can I clean my glass with?

A: The glass on the pellet or multi-fuel stove can be cleaned with a dry paper towel while the stove continues to operate—as long as the control board setting is moved to low and the door on the stove or furnace is opened only briefly (45 seconds or less). This is due to loss of vacuum, which will ultimately shut the stove or furnace down. If it is shut off and cool, then window or glass cleaner may help in the cleaning process. Aside from household window cleaners, your St. Croix dealer will likely sell specialized glass cleaners manufactured by hearth industry professionals.

Q: Why don’t St. Croix multi-fuel stoves have a stirring mechanism?

A: St. Croix multi-fuel stoves burn clean and intense by not stirring the pot. This technology also eliminates mechanical parts that would have to operate in the hottest part of the stove.

Q: What is the best corn to burn?

A: The St. Croix pellet and multi-fuel stoves are among the most forgiving appliances on the market. However, we recommend corn that is 15% moisture or less. It should also be clean and free of cracked kernels or fines. St. Croix prohibits the use of treated corn of any kind (i.e. seed corn).

Q: Can a St. Croix stove attach to my current thermostat?

A: The St. Croix stove or furnace definitely has thermostatic capabilities, however, the thermostat that operates the St. Croix stove or furnace should remain separate from the thermostat on existing or other household appliances.

Locate a Dealer


      For Replacement Parts

      Contact Shelly Dinkelman at 800-553-5422 ext. 270 or [email protected]


      1155 Sherman Road Hiawatha,  IA.  52233